Returns & Refund Policy
At StarWalker Organic Farms, we take pride in the quality of our organic produce and artisanal goods; if your order arrives damaged or fails to meet our freshness standards, please contact us within 48 hours for a replacement or refund.
Document the Issue
Take clear photos of the damaged items and the shipping packaging as soon as your delivery arrives.
Contact Support
Email our farm-to-table team at [email protected] with your order number and the attached photos.
Quality Review
Our team will review your request within 24 hours to ensure our organic quality standards were compromised during transit.
Resolution
Once approved, we will immediately issue a full refund to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing